Shipping policy
At Los Elegancia, we are committed to delivering your order safely, quickly, and efficiently. Every order is carefully prepared to ensure it reaches you in perfect condition.
Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- Nairobi: 1–2 business days
- Major towns across Kenya: 2–4 business days
- Remote locations: 3–7 business days
Delivery times are estimates and may vary due to weather, courier operations, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery location and the size of your order.
We may occasionally offer free shipping during promotional campaigns or on qualifying orders.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation message with tracking details (where available) so you can monitor your delivery.
Delivery Information
Please ensure your shipping address and contact information are accurate. Los Elegancia cannot be held responsible for delays or failed deliveries caused by incorrect information provided during checkout.
Damaged or Missing Orders
If your order arrives damaged or incomplete, kindly contact us within 48 hours of delivery with your order number and supporting photos. We'll work quickly to resolve the issue.
Contact Us
For any shipping-related questions, please contact our customer support team. We're always happy to help.
